Returns & Exchanges
At AJAZZ, we stand behind the quality of our gaming peripherals and offer a 30-day return window for items in their original condition. Whether you are unsatisfied with the performance or encounter a technical issue, our dedicated support team is here to assist with your exchange or refund.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package to our designated service center, making sure the RMA number is clearly visible on the exterior.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing